Requesting an appointment:
If your need is urgent, please call (815) 436-9393 to request a same-day appointment. Requests are handled during regular business hours.
Cancelling/Rescheduling an Appointment:
We aim to serve all of our patients in a timely and efficient manner. Effective communication is the best way to accomplish this. If you need to cancel or reschedule your appointment for any reason, please call our office at least 24 hours in advance to let us know.
We have a strict No-Show policy in place, with a $50 charge if there is no advanced notification of cancellation.
We reserve the right to discharge patients for habitual no-shows and late cancellations/rescheduling. We reserve a time slot for you when an appointment is scheduled, and late cancellation prevents our physicians from using that time to attend to other patients.
At each visit you will need:
- Current insurance card
- Photo ID
- Payment in full, or any applicable co-payment
You will be asked to verify your name, address, phone number(s), insurance carrier, and preferred pharmacy.
Contacting a Physician after hours:
We have a 24-hour, 7-day-per-week answering service. Call (815) 436-9393. All emergent calls received after hours will be responded to individual need of the patient.
Renewing a Prescription:
Please call your pharmacy to request a prescription refill, and they will contact the office. Prescription renewals are handled during business hours from 9-5, Monday through Friday. Please allow at least 48 hours during the business week to accommodate your request, as physician approval must be obtained before it may be filled.
Your Account:
We accept cash, personal checks, and various credit cards as payment in our office. For any questions concerning deductibles or co-payment amounts on your bill, please call your insurance provider. If you wish to speak to Rogers Medical billing department directly, please call (708)529-0355.
Requesting Medical Records:
Medical records may be obtained by signing a release of records form. A fee will be charged to agencies outside of medical providers making requests. Medical providers requesting your health care information will be provided records free of charge.
If a patient requests a copy of their own records for personal use, they must sign a medical release form and give the office 24-hour notice for preparation. There is a small fee to cover time and product costs.
Only the patient is allowed to pick up his or her own medical records. The only exception is if the office has proof of power of attorney on file.
